Problems faced during transportation process in India:

Inadequate Roads
Roads are bad and inadequate in India. There are 34 km long roads per 100 sq. km area in India

Heavy Taxes
There is heavy tax burden on motor transport in India. Tax burden per motor vehicle in India is Rs. 3500 approx.

No proper Maintenance
Roads are not maintained properly in India. Less than 0.1 percent of the national income is spent on the maintenance of roads in India

Rising Prices of Petrol/Diesel
Due to high prices of petroleum products and diesel operational costs of road transport are rising and making the mode of transport more costly.

Life of a driver:
In India the truck drivers plays a major role in ensuring a smooth and hassle free transportation System. The truck drivers sacrifices all for his duty towards the job as per they drives miles and miles in all weather conditions. they live very miserable lives as per the time for food is not fixed not fixed sleep and rest, their home is truck which in most provides shelter to them when they are on roads…the truck drivers spent many days on highways and they live far away from the family for a long durations.

Permits for vehicles in India:
It is a permission to use the vehicle for commercial use. It’s illegal to use a vehicle for commercial use without having a permit. There are two types of permit – State Permit and National Permit.
Permits available for goods vehicles

The different types of permits available for a goods vehicle are as follows:

  • Goods carrier permits:

A goods carrier permit can be obtained by the owner of a goods vehicle under Section 79 of the Motor Vehicles Act, 1988 if the vehicle is in operation within the state. This permit is applicable only for a specified area in the state.

  • Counter Signatures of Goods Carrier permits:

Counter signatures of Goods Carrier permits is issued in one state and is valid in another state provided it is approved by the state regional transport authority in that state. Under section 88 of the Motor Vehicle Act, 1988, since January 5 2006 in Delhi, counter signatures of goods carrier permits will not be given to goods vehicles that are registered in another state and have a gross weight of upto 7500 kg if they are not operating on a clean fuel.

  • National permits:

A national permit is issued to a goods vehicle which requires to move out of the home state. A national permit is issued for at least four states in continuation taking the home state into account as per rule 86 and 87 of the Central Motor Vehicles Rule, 1989. To obtain a national permit, the age of the goods vehicle should not be more than 12 years and the age of a multi axle vehicle should not be more than 15 years. To apply for a national permit for a goods vehicle, the applicant has to fill the form via Form 46 and Form 48.

Customer service in logistics is the activities, service actions are provided, acting as added value. The aim is to bring more value than the core service that customers need and bring the most satisfaction to customers.

1) Time: In customer service of logistics, time is an extremely important factor to create customer satisfaction. The time should be less in terms of delivery, as in this competitive time… If you are not providing the delivery of the consignment on time. That will lose the customer satisfaction, so this is very important factor.

2) Reliability: This is an indispensable factor for customer service in logistics. For reliability, the brand will always be the most important factor for customers. If the brand of service that your company provides is more reliable. Then customer service has the opportunity to satisfy larger customers.

3) Price: The price competition has never cooled down in the market today. Especially when customers always like cheaper products. Or rather, there is a price that suits their needs.

4) Flexibility: Flexibility is the ability to flexibly deliver products according to customers’ needs. Currently, customers always want to use flexibility that can solve their problems.